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{"id":11693,"date":"2022-04-27T07:12:35","date_gmt":"2022-04-27T07:12:35","guid":{"rendered":"https:\/\/www.galtech.uk\/?p=11693"},"modified":"2022-11-19T11:21:27","modified_gmt":"2022-11-19T11:21:27","slug":"fintech-chatbot-for-lead-generation-customer-onboarding-and-service-support","status":"publish","type":"post","link":"https:\/\/www.galtech.uk\/2022\/04\/27\/fintech-chatbot-for-lead-generation-customer-onboarding-and-service-support\/","title":{"rendered":"Fintech Chatbot for lead generation, customer onboarding and service support"},"content":{"rendered":"\n

The Background<\/h2>\n\n\n\n

The client is a microfinance services company in need of an automated solution to handle customer interaction online. The system should understand customers at different stages of the sales cycle. Prospective customers (leads), new customers and customers who are already enrolled and provide respective services.<\/mark><\/p>\n\n\n\n

GALTech Approach<\/h2>\n\n\n\n

We have proposed and developed a chatbot that can handle different operations such as Lead generation, Customer onboarding, and act as a front end for the customer support operations. The bot will also act as an assistant for users to check account information, transactions details etc.<\/mark><\/p>\n\n\n\n